Refund Policy

Effective September 17, 2026

The short version: if a paid plan is not what you expected, email us within 14 days of the charge and we will refund it in full. No form, no reason required.

The 14-day refund

Any first subscription payment can be refunded in full if you ask within 14 days of that charge. Email support@easynavlog.com from the address on the account and say you want a refund. We do not ask why, and we do not try to talk you out of it. Refunds go back to the card that was charged and normally appear within 5 to 10 business days, depending on your bank.

Renewals

Renewal charges are not automatically refundable, because you have had the full period to decide. Cancel any time before a renewal date and you will not be charged again. If a renewal genuinely caught you by surprise, email us anyway: a student who has not opened the app since the last charge is not someone we want to keep money from.

Cancelling

You can cancel from your account inside the app at any time, in the same place you subscribed. Cancelling stops all future charges immediately and you keep paid features until the end of the period you already paid for. There is no cancellation fee, no phone call, and no retention questionnaire.

What stays free

Cancelling never takes away the free features. Standard VFR and IFR navlogs, live winds and weather, airspace avoidance, the airspace profile, printing and PDF export are free and stay free. Your saved data stays in your account.

Charges you do not recognise

Email us before disputing with your bank. A chargeback takes weeks and costs us a fee; an email is usually resolved the same day, and if the charge was ours and wrong, we refund it.

School and multi-seat licences

Licences bought by a flight school or program are covered by the agreement signed at purchase. In the absence of one, the same 14-day rule applies from the invoice date.

Contact

support@easynavlog.com. See also the Terms of Use.